La Reserva Rotana


La Reserva Rotana - Terms & Conditions

Contracting Conditions of the Online Reservation Service

The objective of the present document is to regulate the general terms and contracting conditions of the online reservation services which are made available to the customers and users, by Tembu Simba SL, through its website.

The contractual clauses which are established as follows, have been drawn up according to the requirements of good faith. The clauses relative to the principal object of the contract, the price or the service offered, or those related to the services or goods that have been provided as compensation to the price, cannot be altered or modified.

The acceptance of the contracting conditions of the online reservation services will take place when the reservation is confirmed by pressing the button “finalise reservation”, after having expressely accepted the contracting conditions in the version published at the time, when the contracting and reservation process takes place. For this reason the User should carefully read the conditions, as without previous and express acceptance of these, the reservation will not be able to take place.

The Users oblige themselves to use the contracting service of the online reservation services, as determined by the law and the conditions of the contracting of the reservation services, as well as according to the rules of public order, moral and good habits. Tembu Simba SL will be able to deny access to its website if the User does not comply with the conditions of use.

By Means of the accepting of the present contact the User declares and accepts:

To be of age according to the law in force of its nationality, to have the sufficient legal capacity to oblige oneself by the present contract and reservation and to have understood the usage procedures of the Online Booking engine, all of which are part of the contract.

The User declares that all the information provided to Tembu Simba SL, including that regarding the credit card to make the reservation and the contract are true, and that he acts as a fisical person and not through third parties. The hotel reserves the right to prove the veracity of the credit card before the entry to the hotel. In case of realizing that the credit card is not valid, we will proceed to the cancellation of the reservation.

At the entrance of the hotel, the customer will have to present an official document that certifies its identity such as the passport, ID, driving license, residence card or another similar. All the personal data is processed in a secure manner according to what is detailed in our Data Protection Policy.

The reservation is confirmed and guaranteed with the provided credit card in the procedure of realization of the reservation.

Check-in/ Check-out

The room will be available from 14:00 onwards on the arrival date and has to be vacated before 12:00 of the departure day. If the User wished to have the room available before 14:00, he will have to make a request to the hotel via telephone or email. The same procedure will be necessary in case the customer wishes to leave after 12:00 (late check-out).

Booking Reference

The indicated prices per night are per room, with 7% VAT included, and are part of the reservation contract, whenever it has been formalised in the conditions previously inidicated, and when the customer has received the booking reference in his email. Tembu Simba SL reserves the right to modify its tariffs without previous notice, so any previous consultation which has not received a booking reference, will not have any effect and therefore will not be able to lead to a complaint.

All the prices of the services and the offers included in the website, will only be valid during the time they remain accessible to the Users of the online reservation service, for its effective contracting.

Once the reservation has been made through the system, and accepted by the User, he will receive in the email address provided in the reservation form, a booking confirmation that will serve as a proof of the booking conditions and of the contracted services. The reservations made online will only be valid when the customer receives the electronic confirmation from our hotel that indicates that the reservation has been accepted.

Once the reservation is made through the system, and accepted by the User, he will have to print the booking receipt which will serve as proof of the booking and the contracted services. In case of not presenting the receipt at your arrival at the reception, the hotel will not make itself responsible for any error related to the reservation. The mentioned confirmation will include the details of reservation such as the date of start and end of the stay, the rooms and services contracted, the number of people, the price of the reservation and other facts included in the reservation, and by which both parties are obliged.

Data Protection Policy

Tembu Simba SL guarantees the confidentiality of the personal data and will comply with the Spanish law in relation to the protection of personal data towards third parties. The User knows and accepts, following the Organic Law 15/1999, of the 13 December of the Protection of Personal Data, and its rules of development, that your personal data will be incorporated in the database of Tembu Simba SL with the aim of proceeding to the requested reservation and to provide an offer of personalized products and services, as well as improving the relationship with its clients. The User has the right of access, rectification and cancellation and to oppose of its personal data by sending an email to

On its behalf, Tembu Simba SL will not respond to the veracity of the personal data provided, being the User the only one responsible.

Tembu Simba SL does not make itself responsible of the possible errors or faults of security that can be produced by the use, on behalf of the User, of a navigator of an outdated or insecure version.

All the information contained in the website, is protected by rights of the author or other rights of the Intellectual property, which are owned exclusively by Tembu Simba SL.

Cancellation Policy

The reservations have to be guaranteed through a valid credit or debit card.

If you wish to cancel your reservation, you will be able to do so by email or fax. In order to proceed to cancelling your reservation you will need to keep your booking reference, as it will be necessary to access your reservation.

The cancellation of the reservation will only be at no cost if done at least 15 days before the established check-in time in the Check-in / Check-out section in this writing ( 14:00) of the date of entry of the guest, unless another special condition is expressly mentioned at the time when the reservation is made.

In case of a no-show at the hotel on the reservation dates, an anticipated leave, cancellation or modification made outside the mentioned period, the User authorizes Tembu Simba SL to charge the fee plus taxes equivalent to the whole stay on the credit card, which data has been provided as guarantee of the reservarion, according to the agreed price of the reservation, in respect of cancellation and as compensation for the damages.

In the same manner, Tembu Simba SL reserves the right to charge on the credit card priovided as guarantee of reservation, the services and items consumed during the stay of the client at the hotel, which have not been payed when exiting the hotel.

Modification Policy

If you wish to change your reservation, you will be able to do so either directly at the hotel by ringing (+34) 971 845 685, or by sending an email to, prviding the details of your booking reference. Once the reservation has been changed the conditions and services applied will be those of the previous booking.

If Tembu Simba SL were unable to provide the contracted services under the agreed conditions, Tembu Simba SL is obliged to provide you with the accommodation in another establishment of similar characteristics in respect of compensation for damages.

Both parties are obliged not to reclaim any other quantity derived from the damages caused in the case of an anticipated cancellacion on behalf of the User and the unableness of providing the rooms and services contracted on behalf of Tembu Simba SL. If one or various of the clauses included in the general conditions of contracting of the online reservation system, is declared partially or completely null and void, this will affect only and exclusively that condition, mantaining all the rest, in the terms and generating the same obligations.



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